We have an appointment system with a morning on the day clinic for urgent consultations.
Please make our receptionists aware if you require urgent treatment.
A patient suffering from severe or persistent chest pain should immediately attend the Hospital Emergency Department.
A standard appointment lasts 10-15 minutes. This may change if there have been emergencies or if the surgery is very busy. Should you feel that you require a longer appointment e.g. annual check-up, minor surgery, pap smear, insurance or WorkCover medical etc, please tell us at the time of booking. If more than one person in your family needs to be seen, please ask for an appointment for each of them.
Please advise our receptionist of your preferred doctor within the practice and where possible your appointment will be made with them.
Consultations are by appointment only. Every effort will be made to accommodate your preferred time and doctor. The first available doctor will see urgent cases.
We are also a teaching practice facility that fosters the next generation of GPs. GP registrars have 6 monthly placements. This may mean that the GP you want to see may not always be available when making your booking.
If you are unable to attend your appointment we ask that you contact the surgery as soon as possible as we may be able to offer your appointment to someone else.
Non-attendance and failure to advise the medical centre may result in a fee.
Standard doctor consultations are 15 minutes. Please let the receptionist know if you would like to book a long appointment. Long consultations should be booked if you have more than one item you would like to discuss or if you believe the matter is complex.
Helping consultations run on time
Our centre endeavours to always run on time with consultations, unfortunately this is not always possible. To help us run on time, please ensure that you always arrive 5 mins before your consultation to check in with the reception and allow extra travel time to find parking, as the centre parking and surrounds can fill up quickly.
Did you know that you can now book appointments online;
- Through the “Book Now” button on our website
- Online through HealthEngine
- Or download the Free HealthEngine App.
Phone appointment can be made for all services by phone by calling (02) 66841511.
In-person through reception at 60 Stuart St Mullumbimby NSW 2482.
Urgent care clinic
On the day appointments are available by calling the surgery from 8am onwards until slots are filled. We recommend calling early to secure an appointment.
Results follow up
Your doctor will advise when they expect the results of any tests or radiography to arrive at the practice. Follow-up of results has become a very important component of good medical care. For privacy, confidentiality and medico-legal reasons, your Doctor is likely to request a follow up appointment to discuss your results. Please talk to your Doctor if you have any concerns about this.
You will need to make a follow up appointment with your doctor to discuss your results.
Reception staff cannot give results out over the phone or via email (with the exception of INR results). Please book in to see a GP to request a copy of your results.
Appointments that are solely for receiving results are Bulk Billed. If further consultation or investigations are required this consultation may not be Bulk Billed.
We appreciate your understanding in this matter.
Pathology and Radiology forms
Unfortunately the reception staff cannot reprint any lost pathology or radiology forms. You will need to make another appointment with your GP to replace any lost forms.
Home and nursing home visits
Our doctors are available for home visits and local nursing home visits by request.
Telephoning your doctor
Doctors in this practice may be contacted by phone during normal surgery hours. If the doctor is with a patient a message will be taken and your call returned as soon as possible. If your call is urgent, you will always be put straight through to the doctor.
After hours care
If you require medical care after hours, please phone the Byron District Hospital on (02) 66399 400. The hospital is open 24 hours and located at 54 Ewingsdale Road.
In emergencies call 000 for an ambulance.