Doctor’s appointments
Consultations are by appointment only. Every effort will be made to accommodate your preferred time and doctor. The first available doctor will see urgent cases.
We are also a teaching practice facility that fosters the next generation of GP Registrars in 6 monthly placements. This may mean that the GP you want to see may not always be available when making your booking.
Longer consultations
Standard doctor consultations are 15 minutes. Please let the receptionist know if you would like to book a long appointment. Long consultations should be booked if you have more than one item you would like to discuss or if you believe the matter is complex.
Helping consultations run on time
Our centre endeavours to always run on time with consultations, unfortunately this is not always possible. To help us run on time, please ensure that you always arrive 5 mins before your consultation to check in with the reception and allow extra travel time to find parking, as the centre parking and surrounds can fill up quickly.
Booking appointments
Did you know that you can now book appointments online;
- Through the “Book Now” button on our website
- Online through HealthEngine
- Or download the Free HealthEngine App.
Phone appointment can be made for all services by phone by calling (02) 66841511.
In-person through reception at 60 Stuart St Mullumbimby NSW 2482.
Urgent care clinic
On the day appointments are available by calling the surgery from 8am onwards until slots are filled. We recommend calling early to secure an appointment.
QML pathology
Nurses
Home and nursing home visits
Our doctors are available for home visits and local nursing home visits by request.
Telephoning your doctor
Doctors in this practice may be contacted by phone during normal surgery hours. If the doctor is with a patient a message will be taken and your call returned as soon as possible. If your call is urgent, you will always be put straight through to the doctor.
After hours care
If you require medical care after hours, please phone the Byron District Hospital on (02) 66399 400. The hospital is open 24 hours and located at 54 Ewingsdale Road.
In emergencies call 000 for an ambulance.
Pathology and Radiology forms
Unfortunately the reception staff cannot reprint any lost pathology or radiology forms. You will need to make another appointment with your GP to replace any lost forms.
Test results
Your doctor will advise when they expect the results of any tests or radiography to arrive at the practice. You will need to make a follow up appointment with your doctor to discuss your results.
Reception staff cannot give results out over the phone or via email (with the exception of INR results). Please book in to see a GP to request a copy of your results, appointments that are booked in to receive results are bulk billed.
We appreciate your understanding in this matter.
Feedback and complaints
If you have a complaint or want to provide feedback on any of our staff or doctors you can:
- Ask to talk to the practice manager at the practice either in person or by phone.
- Request a feedback/complaint form from reception to complete.
- Email the practice at mmcadmin@mullumhealthcentre.com or
- Contact the HCCC to lodge a complaint on 1800 043 159
We value the feedback from our clients and approach all feedback given as an opportunity for quality improvement. We appreciate the opportunity to resolve any issues between the practice and the client at a local level if possible prior to referring the matter to the Healthcare Complaints Commission.
Privacy
The provision of quality health care is our principal concern. It requires a doctor-patient relationship of trust and confidentiality. Your doctor regards patient health information as confidential and will only collect this information with patient consent.
All of our staff members have signed confidentiality agreements and all personal records are securely stored. Personal health information may occasionally be used for research, for quality assurance or in practice meetings, for these purposes appropriate consent will be obtained from those clients whose information is being used or the information will be de-identified. For further information please enquire at reception for a copy of our privacy policy.